Submit a Support Ticket.

your success is our priority.

Do you need website support? Did something break or are your pages loading slowly? 

Submit a support ticket and we’ll get back to you as soon as possible to let you know the status of your request. Please note that there may be a charge for requests should they fall outside of your current care plan.

Business Hours. Mon to Fri, 9 am – 5 pm MT. 

Read the post about why we switched to a support ticket system.

Show and Tell for better support.

Help us get a clear picture of the problem by sending us a screenshare. It’s like show and tell for better support!

There are many tools out there but we recommend and use Loom. Once you’ve created an account and your first video, just copy the link and paste it into your support ticket.

loom logo (1)

submit a support ticket or Task.

Is your website down?

Use this website uptime test first to see if it’s the connection.

Thank you!

Your support request has been submitted.

We’ll get back to you within 24 hours. 

In the meantime, have you checked out the business blog?

 

How can we help you?

Proud Pup Media

Edmonton, Alberta, T5R 2S4

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