Fill out the form including your phone number and we'll call you back within 48 hours. We'll discuss your needs and if we are a good fit, a contract will be drawn up. Aside from that we'll need access to your website and assets, but we can discuss that once the contract and deposit is in place.

We do our best to respond to your initial request within 24 hours and strive to have the issues solved within 72 hours. There may be times where this isn't possible but we will always keep you informed.

Once we've agreed upon an amount, a deposit of 50% is required before we start work on your project. An invoice will be sent along with a contract.

Depending on your plan, you may have access to two (2) support tasks per month that will enable you to have small changes made to the site that require up to 15 minutes. We can provide a quote for the work which will detail the amount of hours needed and the estimated cost based on our hourly rate.

If you are hosting with us, your billing cycle starts from the first week that your site is uploaded to our server. If we are designing and developing your site, once the site is up on the server and all testing has been done, we will publish the site to the live server and billing will begin on that day. If you are not hosting with us, your billing cycle will commence from the first day you sign your contract.

Proud Pup Media  does not provide support for email. We recommend and use the G Suite Apps service because it is secure and less likely to create problems with spam filters. You can still use your domain name with your email service with Google.